Registration is now open for the UMCA April CE class, Seven Deadly Sins to Client Care, with Lisa Austin. Join us on Thursday, April 5, 2018 at the Utah Career Center from 8AM-3:30PM for a uniquely service oriented class. Communication skills are a necessary tool that can often be overlooked. The ability to communicate effectively and have positive interactions with your clients has a rippling effect on your business. This workshop will focus on the everyday interactions that your team may have with clients recognizing that each client is a “moment of truth” where you can either strengthen or weaken the client relationship. Participants will learn and practice meaningful communication skills to build relationships, retain customers, and improve perceived value. Additionally, attendees will learn how to properly communicate with customers that are frustrated, annoyed, upset, or under satisfied.
About The Instructor: Lisa Austin is the founder of The Service Factor, a Denver Based Corporate Training Company. She has been developing and delivering custom workshops for over 20 years with a special emphasis on Customer Service, Employee Engagement, and Effective Communication. Prior to opening The Service Factor, Lisa was a senior trainer for a large mutual fund company where she was instrumental at dealing with the challenges and frustrations faced in the fast changing business world. For the past eleven years she has been the lead trainer for the elite HVAC companies across the country. Lisa is certified by The Bob Pike Institute on Creative Training Techniques and is also
a certified Telephone Doctor Customer Service Trainer. She is an active member of The Alliance of Professional Women, ASTD, and the local chapter of ICSA.
Attendees will earn 7 professional contractor or plumber continuing education hours. This course is $125 per attendee, Contractor Members may use their contractor stipend. Breakfast and lunch will be provided. If you have any questions please contact the UMCA office at (801)364-7768 or email Leanna via email here.