(Thursday) 8:00 am - 3:30 pm MST
Utah Career Center
640 N. Billy Mitchell Road, Salt Lake City, UT 84116
Join the UMCA on Thursday,
Join the UMCA on Thursday, April 5th from 8AM-3:30PM for a course on client care. This class is worth 7 professional credit hours. Breakfast and lunch will be provided.
In a service oriented industry exceptional communication skills are a needed tool that can often be overlooked. The ability to communicate effectively and have positive interactions with your clients has a rippling effect on your business. This workshop will focus on the everyday interactions with clients recognizing that each client interaction is a “moment of truth” where you can either strengthen or weaken the client relationship. Participants will learn and practice meaningful communication skills to build relationships, retain customers, and improve perceived value. Additionally, attendees will learn how to properly communicate with customers that are frustrated, annoyed, upset, or under satisfied.
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